Shipping
All orders are shipped (on working days, Mon-Fri) within 24 hours from our warehouse in Zwanenburg (close to
Amsterdam), in The Netherlands.
If you order before 4pm (on working days) we will ship it the same day. Orders placed after 4pm will be shipped the
following (working) day.
If you order after 4pm on Friday, on Saturday or on Sunday, we will ship your order on Monday.
Regular carrier: DHL
We ship our orders worldwide; within Europe via DHL, outside the EU, delivery is by the local carrier (e.g. USPS in the USA).
Unfortunately, it is not possible to send your package to a PO Box or reply number.
Do you not live in the EU?
For shipments outside the EU, import taxes, duties and customs fees may apply. These are calculated once your package arrives in the destination country and are the responsibility of the
recipient.
Insurance
All items are insured against theft and accidental damage during shipment from YOEK to the delivery address. Coverage expires once the items have been delivered to the
specified delivery address and signed for.
Tax-free shopping
All prices on the website include 21% VAT. If you live outside the EU, you can shop tax-free at yoek.com. In this
case, 21% VAT will be deducted from the amount if you choose a country outside the EU at checkout.
Import duties and customs
For products in an order to a
country outside the EU, taxes, customs duties and import charges may be levied
by the destination country (the 'import charges'). All customs and import charges will be charged once the package arrives in the destination country. These charges are payable by the recipient and must be paid before receiving the
package.
Unfortunately, we have no influence on these charges. And because regulations and import charges vary from country to country, we cannot tell you what these amounts will be. You can avoid
surprises by contacting your local customs office and asking what the charges
will be.
More questions about ordering and shipping?
If you have any questions about the shipment of your order, please check the frequently asked questions (FAQ) or
contact us. The shipping costs in the shopping cart are ultimately binding.
Return and exchange
You can return your order up to 30 days after the day you have received the entire order. You can do so by returning the items within this period, or by informing us within this period
that you would like to return an item, or several items.
If you inform us in advance, you have 14 days from that moment to actually return it.
Our return address:
Yoek BV
Venenweg 19
1161 AK Zwanenburg
The Netherlands
You can return or exchange your items if:
1. your declaration (the return form in the packaging) is enclosed, stating that you wish to cancel the purchase;
2. the items have not been worn. Of course, you
are allowed to try them on (if you wear the items and do so beyond what is necessary for the assessment of the items, this may result in a reduction in
value for which you may be liable);
3. the tags are still attached. It is not necessary to remove them to try on the clothing. If they have been removed,
this may result in a reduction in value for which you may be liable);
4. you have sent the items in the correct manner and paid the correct postage costs, or have stuck the return sticker on the package in the correct manner (if this is not the case, we may charge you for
the postage costs).
Return items
Fill in the return form (or another unambiguous statement) and add it to the package.
Preferably send the items in the
original packaging. You will find a return sticker in the package.
With the help of this sticker, you can return the package free of charge via a DHL Parcelshop or post office (available from the The Netherlands, Belgium, Germany, Austria, Luxembourg, the United Kingdom, Ireland, Spain, Finland and Sweden). You can find the nearest DHL
ServicePoint via: www.dhlparcel.nl or www.dhlparcel.be. Of course, you can also return the products via another carrier; in that case, the costs are for your
account.
Is there no sticker in the package? Then send an e-mail to: returns@yoek.com
Period
If you return items, you will
receive the full purchase amount within 14 days after you have cancelled the
purchase. However, we may wait with the refund until we have received the items
back, or until you have sufficiently demonstrated that you have sent them.
How do you receive your refund?
You will receive the refund via
the payment method you used for paying your order, unless you agree to a different
method.
Amount
In any case, we do not charge any costs for the refund.
If you return your entire order, you will also receive any paid shipping and transaction costs from us.
YOEK cannot be held liable for
returned items. Pack and seal your return shipment carefully and keep your proof of postage.
PLEASE NOTE: Products that are not suitable for return for reasons of health protection or hygiene and whose seal has been broken after delivery will not be accepted. If we do receive one of these items back, we will send it back to you and deduct the shipping costs from the refund amount.
Exchange
Different size or colour
Would you like to exchange an item for a different size or colour? Please send an email to our customer service: returns@yoek.com. If the item is in stock, it will be sent to your home free of charge as soon as we have received your return.
Shipping costs
Exchanging for a different size the first time is free; if you want to return it a second time, the shipping costs are at your own expense. You can choose which postal company you use to return the package.
Different item? Place a new order.
Would you like to receive a
different item? We will then ask you to place a new order and return the previously received item(s).
We will then refund the amount for the returned items, including any standard shipping costs for the outward shipment, within 14 days of receiving your return.
We may withhold reimbursement until
we have received the goods back, or you have emonstrated that you have returned the goods, whichever is the earliest.
Shipping costs for returns
The following applies to all
shipping options:
• If you return the entire order,
you will be refunded the shipping costs
• If you return a part of your
order, we will not refund any shipping costs
